What would you do if a customer complains about a product's quality after purchase?

What would you do if a customer complains about a product's quality after purchase?

• A. Listen, attentively, apologize, replace or refund if policy allows, and escalate.
• B. Argue with the customer about the product's quality.
• C. Refuse to address the issue.
• D. Offer a discount on a different item but do nothing about the defective item.

Answer: (A)