When a product is out of stock but expected later, what is the best way to handle the guest's request?

When a product is out of stock but expected later, what is the best way to handle the guest's request?

• A. Tell them to check again next week.
• B. Record the request but do nothing.
• C. Offer alternatives, confirm backorder or future stock, and collect contact information to notify when available.
• D. Suggest they switch to a different brand.

Answer: (C)